Disclaimer

RiG Advisory Services (Pty) Ltd (“RiG”) has taken, and will continue to take, reasonable care to ensure that all information, in so far as it is under its control, provided on this website, is true and correct.

RiG Advisory Services (Pty) Ltd shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.

There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.

Use of the RiG website will be considered as your agreement and acceptance of the RiG privacy policy and of this disclaimer.

Links to other sites

Our website contains links to other sites. Please be aware that RiG is not responsible for the privacy practices of such other sites.  In addition, RiG is not responsible for or liable to the user for the content of the other sites, and the use of the other sites or links.  All links are used at the user’s own risk.

We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Authorised FSP

RiG advisory services is an authorized financial services provider (FSP number 44730) in terms of Section 8 of the FAIS Act.

A copy of our licence certificate is available on request.

COMPLIANCE OFFICER

Conflict of Interest Management Policy

RiG advisory services has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.

TCF Policy

Our Treating Customers Fairly policy is based on the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, in a culture of openness and transparency. Our business is committed to treating customers fairly and complying to the requirements of the FSCA.

Complaints Procedure 

Complaints against a key individual or representative of RiG Advisory Service may be put in writing and emailed to complaints@rig.ac.

Should you feel that the complaint remains unresolved, you may refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or 0860 324 766.  The Ombud offers a redress mechanism for any inappropriate financial advice that clients may feel they received from a financial advisor.

PAIA Manual

This manual provides an outline of the types of records held by RiG Advisory Services and explains how one may requests access to these records in terms of the Promotion of Access to Information Act, 2 of 2000.

Manuals and policies can be requested at info@rig.ac